Managed IT Support & Service Level Agreements

ACNODE SLA

Allow AcNode to manage your workstations, servers, devices and networks for peace of mind and significant savings in time, cost and energy. AcNodes service level agreement (SLA) is a comprehensive agreement that empowers you to leave the total management of your IT systems (hardware, software and networks) in the capable hands of the experts while you enjoy peace of mind.

What is an SLA?

This agreement is a contract between us (the supplier) and our business clients and resellers. In it, we outline various aspects of the services we supply to you, our availability, the quality of our services, and our specific responsibilities. We also detail the benefits to the client.

In short, this agreement is based on the adage that "prevention is better than cure."

Benefits of an SLA

A managed support agreement helps your business plan IT support and maintenance. The scope, charges, availability and response targets should be documented so your team knows how to request help and how issues will be escalated.

• Ensures that there is clear communication and reasonable expectations on both sides.
• Explains how we will tackle various challenges and in what time frames.
• Aligns us with our clients' unique needs and wants.
• Provides clear metrics.
• Ensures customer satisfaction.
• Keeps all procedures, policies, and practices documented and accessible.
• Measures the excellent quality of the service we provide.
• Provides protection and assurance to our valued clients.