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Acnode supports small and medium businesses with day-to-day technical assistance and ongoing IT management. Start with the problem you need to solve: an employee who cannot work, equipment that needs a technician, or a business that needs a regular support arrangement.
Remote IT support can help with software, email, Microsoft 365, account access and workstation configuration. Your team can request assistance without waiting for an office visit.
Choose onsite IT support for physical hardware faults, workstation installations, printers, cabling and network equipment that needs hands-on attention.
A service level agreement sets out the support scope, response targets, escalation process and responsibilities for an ongoing relationship.
Our offices are in Bellville and Randburg. Remote assistance is available across South Africa, with onsite support in Cape Town, Johannesburg, Pretoria and Centurion, subject to technician availability and the agreed service arrangement. Contact Acnode with your location, number of users and the systems you need supported.
We also assist with Microsoft 365, cloud backups, business connectivity and VoIP telephone systems. Discuss these requirements together so support can cover how your users, devices and services work with one another.